Subscription support policy
Cancellation and refunds
Effective and last updated: 8 September 2026
You can cancel from Settings → Billing or email support@meykai.com. Cancellation stops future billing according to the subscription state; it is not automatically a refund.
What cancellation does
| Subscription state | Cancellation result |
|---|---|
| Unconfirmed checkout | The pending checkout is cancelled immediately. No active access is lost, and the checkout does not consume an otherwise-unused trial. |
| Authenticated trial | The trial and member-only access end immediately, the first charge is avoided, and that account's one-time trial remains consumed. A later membership starts with an immediate charge. |
| Active paid membership | Automatic renewal is turned off after provider confirmation. Access continues through the displayed provider-confirmed paid-period end, with no charge for another period. |
| Other non-active state | Cancellation is requested immediately. Access continues only if another valid complimentary or Admin entitlement applies. |
Deleting the app, leaving the website, not using Meykai, or sending an account-deletion request does not by itself cancel a subscription. If you request account deletion, Meykai will first address future renewal as described below.
When a refund may be available
Meykai reviews full or partial relief for:
- a confirmed duplicate charge;
- a confirmed unauthorised charge that has not already been reversed, refunded, or resolved through a chargeback;
- captured paid access that Meykai confirms was not supplied and cannot restore within the stated delivery-remedy period;
- verified non-conformity, a valid statutory withdrawal, or another mandatory remedy; and
- an exceptional goodwill request approved by the Admin, without creating a general entitlement.
Normally ineligible requests
Unless mandatory law requires otherwise, Meykai does not ordinarily refund a correct charge solely because of change of mind, non-use, partial use, forgetting to cancel before a clearly disclosed renewal, or free/beta access. Cancelling an active paid membership normally affects the next renewal and does not refund unused current-period time.
How to request review
Email support@meykai.com with the account email, charge date, amount, reason, and Razorpay payment/reference ID if available. Screenshots are optional and should be redacted. Never send a password, OTP, full card or bank details, government identifier, API key, or other secret.
We acknowledge consumer complaints within 48 hours, target an initial substantive response within two business days, and normally decide a refund request within five business days. If investigation takes longer, we will provide a written status update and will not exceed an applicable legal redress deadline.
Where provider and balance controls permit, an approved refund is initiated within two business days of the decision and returned to the original payment method. Normal Razorpay and bank processing typically takes 5–7 working days after initiation and may take longer for reasons outside Meykai's control. We will provide the available refund status or reference.
Account deletion is separate
Send a verified deletion request to privacy@meykai.com. Before deletion, we cancel future renewal and ask whether you want immediate deletion or deletion after the current paid period. Immediate deletion ends access immediately and does not automatically refund unused paid time.
At the chosen point, active account, profile, and progress data is deleted or de-identified. Billing, subscription, invoice, refund, tax, fraud/security, dispute, and legal-claim records may remain restricted for the applicable purpose or period required by law. See the Privacy Policy.